Frequently Asked Questions
Getting Started
How long does it take to launch my company store?
Your custom company store will be ready in 5-7 business days after completing the intake form and payment. This includes store design, product sourcing, and initial setup. We'll contact you within 24 hours to begin the onboarding process.
What's included in the setup fee?
The setup fee covers custom store design, product sourcing and curation, initial inventory setup, brand integration (logo, colors), payment gateway configuration, and dedicated onboarding support. This is a one-time fee that varies based on your chosen plan.
Do I need technical knowledge to manage my store?
No technical knowledge required! We handle all the technical aspects. You'll have access to an easy-to-use customer portal where you can view orders, manage settings, and request changes. Our team is always available to help.
Can I see examples of stores you've created?
Yes! Visit our Live Examples page to see real company stores we've built for businesses across various industries. You can also check out our Industries page for industry-specific examples.
Products & Customization
What types of products can I sell in my store?
We offer a wide range of branded merchandise including apparel (t-shirts, hoodies, jackets), drinkware (water bottles, mugs, tumblers), tech accessories (phone cases, chargers, USB drives), bags and backpacks, office supplies, and much more. We work with premium brands like Nike, Patagonia, YETI, and many others.
Can I add custom products not in your catalog?
Absolutely! We can source almost any promotional product you need. Just let us know what you're looking for during the intake process or contact our team, and we'll find the perfect items for your store.
How does product customization work?
We handle all customization including logo printing, embroidery, engraving, and screen printing. Simply provide your logo and brand assets during setup, and we'll apply them professionally to your chosen products. You can specify different decoration methods for different items.
Is there a minimum order quantity?
No minimum order quantities! Your employees or customers can order a single item or bulk quantities. We handle production and fulfillment for orders of any size.
Pricing & Billing
What's the difference between monthly and annual billing?
Monthly billing is billed each month at the standard rate. Annual billing gives you 2 months free (pay for 10, get 12 months) and is billed once per year. Both options include the same features and support.
Can I upgrade or downgrade my plan?
Yes! You can upgrade your plan at any time through your customer portal. When upgrading, you'll only pay the difference in setup fees. Downgrades take effect at the end of your current billing cycle.
Are there any transaction fees?
No hidden transaction fees! The monthly subscription covers your store management. You only pay for the products your customers order at wholesale pricing, which includes customization and fulfillment.
How do product payments work?
Your store can be set up as an internal company store (you pay for employee orders) or a customer-facing store (customers pay directly). We integrate with Stripe for secure payment processing.
Store Management
Can I update products in my store?
Yes! Contact our team anytime to add, remove, or update products in your store. Depending on your plan, you get a certain number of free product updates per month. Additional updates can be requested for a small fee.
How do I track orders?
Your customer portal provides real-time order tracking. You'll see all orders, their status, tracking numbers, and delivery dates. We also send email notifications for key order events.
Can multiple team members access the portal?
Higher-tier plans include multi-user access. Contact us to add additional team members to your account. Each user gets their own login credentials.
What reports and analytics are available?
Your portal includes order history, popular product reports, spending analytics, and custom reports based on your plan level. Enterprise plans get advanced analytics and custom reporting.
Fulfillment & Shipping
Where do you ship?
We ship throughout the United States and internationally to most countries. Shipping costs are calculated based on destination and order size. Domestic shipping typically takes 5-7 business days after production.
How long does production take?
Production time varies based on the products and customization. We optimize for fast turnaround, and rush orders are available for an additional fee. We'll provide exact timelines for your specific products.
Do you handle inventory storage?
On-demand is our default — products are created when ordered, so no upfront inventory is required. For SwagKits, bulk pre-buy programs, or high-volume stores that need faster fulfillment, we do hold inventory on your behalf in our facilities. That's a deliberate choice you make for speed and per-unit cost — never a forced requirement.
What if there's an issue with an order?
We stand behind our products! If there's a quality issue, damage during shipping, or production error, contact us immediately and we'll resolve it. We offer replacements, refunds, or reprints depending on the situation.
Technical & Security
Is my store secure?
Absolutely! We use industry-standard SSL encryption, secure payment processing through Stripe, and follow PCI compliance standards. Your data and your customers' information are fully protected.
Can I use my own domain name?
Higher-tier plans include custom domain support. You can use your own domain (e.g., store.yourcompany.com) instead of our default subdomain. We'll help with the setup.
Do you provide an API?
Enterprise plans include API access for custom integrations with your existing systems, ERPs, or HR platforms. Contact us to discuss your integration needs.
What happens to my data if I cancel?
You can export all your data before canceling. We retain your data for 30 days after cancellation in case you want to reactivate. After 30 days, data is permanently deleted per our privacy policy.